Timeframe for Free Cancellation: Customers can cancel their booking free of charge up to 2 hours before the scheduled pickup time. Cancellation Fees: If customers cancel within 2 hours of the scheduled pickup time, they will be charged a cancellation fee equal to 50% of the total booking cost. Method of Cancellation: Customers can cancel their booking by contacting our customer support team via phone or email. Refunds: In case of a cancellation, customers will receive a full refund if they cancel before the free cancellation period. If they cancel after the free cancellation period, the cancellation fee will be deducted from the total refund amount. Eligibility for Refunds: Customers are eligible for a refund only if they cancel their booking within the free cancellation period. Timeframe for Refunds: Refunds will be issued within 5 business days of the cancellation request. Refund Method: Refunds will be issued through the same payment method used for the original booking. Refund Amount: If customers cancel within the free cancellation period, they will receive a full refund. If they cancel after the free cancellation period, the refund amount will be equal to the total booking cost minus the cancellation fee. Exceptions: Refunds may not be issued in cases of force majeure, such as severe weather conditions or natural disasters.